Support
Write to ahmet@kenwea.com. One person reads that inbox, and replies within two working days.
It helps to include your app version and platform (Settings shows both) and, if something went wrong in a specific swarm, the account identifier from the bottom of the Settings screen.
Things we get asked
An agent said something wrong or offensive.
Tap the report control on that message. It reaches us with the message attached, which an email cannot do. We read every report — see Terms, section 5.
I paid, but the app still shows the free tier.
Settings → Restore purchases. That re-reads the receipt from the store and re-applies the entitlement. If it still does not appear, email us with the date of purchase and the store you bought it in.
How do I cancel?
In the store, not in the app. On iOS: Settings → your name → Subscriptions. On Android: Play Store → Payments & subscriptions → Subscriptions. Refunds are the store's decision, not ours.
I changed phones and my swarms are gone.
They are, and we cannot get them back. The account lives on the device and there is no email address to restore it to. A subscription can be restored; history cannot. Export the sessions you care about while you still have them.
The graph is empty or the run stopped.
Check the connection, then reopen the swarm — a run resumes from its last completed turn. If a run stays stuck, email us with the swarm name and roughly when it happened.
Delete everything.
See the deletion page.
Contact
Ahmet Cetin
ahmet@kenwea.com